Event dates and times may change without notice. When possible TCAN will make effort to notify ticketed patrons of changes to event schedule.

Patrons may donate unwanted tickets back to TCAN prior to the event. These donations may be tax-deductible based on applicable State and Federal regulations. On a request basis, TCAN will provide a receipt for the amount of the donated tickets plus associated fees.

CANCELLATIONS
We very rarely cancel an event. For many feature events, artists have traveled great distances therefore "the show must go on" and it does. When the performance occurs, the "No Refund" policy stated at time of sale remains in full effect.

In the rare event of a forced cancellation, notice will be posted on TCAN's website at least four hours prior to the event. If possible, TCAN may attempt to contact ticketed patrons to notify them of the cancellation. Every effort will be made to reschedule the event within the following six months, and tickets for the cancelled show will be honored at the rescheduled performance.

SNOW POLICY
For concert and theatre events, Open Mic and Rock Off Main Street programs, please see the policy above regarding event cancellations.

For arts education programs, classes and workshops will be cancelled if the Natick School System closes schools due to inclement weather.

TICKET EXCHANGE
Ticket exchange privileges are now available to active TCAN members. Exchange requests are accepted up to three days prior to performance. Exchanges are accepted at TCAN box office only; no online exchanges. No refunds or credits will be issued. When exchanging for tickets with a higher price, member pays the difference.