Box Office Info

All tickets purchased online and by phone may be picked up anytime during regular Box Office hours (see above), or 30 minutes prior to performance time. TCAN does not mail tickets.

Groups of 10 or more are eligible for discounted tickets to most TCAN performances. For more details contact Doreen Pendergast, Patron Services at 508-647-0097 x208.

TCAN members receive discounts on tickets for most performances and movie screenings (limit 6 per event). 

Student/Senior Memberships are available to patrons 65 and over, or students with a valid college ID. We need to validate your eligibility, so these memberships are not available online. Please visit the TCAN and one of our box office volunteers will be pleased to help.  

TCAN members are eligible to purchase tickets for most events before the general public. New events are confirmed weekly with announcements in the TCAN News email newsletter and TCAN Facebook page. Most events are available for sale to the general public within 60 days of the scheduled event.

UNIT FEE: Our online ticketing system displays a "UNIT FEE" on each order, which is the sum total of the RESTORATION FEE and ONLINE CONVENIENCE FEE described below.

RESTORATION FEE: A fee of one dollar is added for each ticket purchased to all concert, theatre and other feature performance. Funds from this Restoration Fee are used to maintain our historic Firehouse facility and building systems. The fee is waived for all Open Mic events, Rock Off Main Street, Saturday family events, and all Arts Education classes and Arts Camps. This fee is charged for all tickets purchased online, on the phone and in person in our box office.

ONLINE CONVENIENCE FEE: Tickets purchased online are subject to applicable Online Convenience Fees. Funds from Online Convenience Fees are used to offset expenses related to offering this service, including ticket fees charged by our online ticketing service provider and credit card processing fees. This fee is waived on all tickets purchased by phone, or in person at the box office.

PROCESSING FEE: Tickets for feature events purchased by phone are subject to an additional $1 Processing Fee.

All persons regardless of age must have a ticket for ticketed events, except for children's shows where a child under two may sit on a parent's lap for free. Booster seats are available for all performances.

Event dates and times may change without notice. When possible TCAN will make effort to notify ticketed patrons of changes to event schedule.

TCAN does not provide refunds for ticket transactions. In addition, TCAN does not accept the return of purchased tickets on a consignment basis, for resale to other patrons on behalf of the original customer.

Patrons may donate unwanted tickets back to TCAN prior to the event. These donations may be tax-deductible based on applicable State and Federal regulations. On a request basis, TCAN will provide a receipt for the amount of the donated tickets plus associated fees.

We very rarely cancel an event. For many feature events, artists have traveled great distances therefore "the show must go on" and it does. When the performance occurs, the "No Refund" policy stated at time of sale remains in full effect.

In the rare event of a forced cancellation, notice will be posted on TCAN's website at least four hours prior to the event. If possible, TCAN may attempt to contact ticketed patrons to notify them of the cancellation. Every effort will be made to reschedule the event within the following six months, and tickets for the cancelled show will be honored at the rescheduled performance.

For concert and theatre events, Open Mic and Rock Off Main Street programs, please see the policy above regarding event cancellations.

For arts education programs, classes and workshops will be cancelled if the Natick School System closes schools due to inclement weather.

Ticket exchange privileges are now available to active TCAN members. Exchange requests are accepted up to three days prior to performance. Exchanges are accepted at TCAN box office only; no online exchanges. No refunds or credits will be issued. When exchanging for tickets with a higher price, member pays the difference.